Autonomy strategy for service delivery - At higher learning institutions
by Thetsane, Reginah. M.
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The concept of autonomy implies the latitude required for administrative action required by executives, the freedom of the academic departments of the colleges and the research institutes within the institutions to make decisions of academic and professional management. The aim of this book is to evaluate and analyze the effectiveness of autonomy as a strategy to deliver quality service at LCE. In carrying out an analysis of autonomy strategy, Pearce / Robinson theoretical strategic decision-making process model is used. The situation analysis of LCE is carried out through the use of SWOT and macro and micro-environmental analysis. A quality service model by Zeithaml and Bitner is used to analyze quality service at the autonomous institution. The analysis carried out indicates that autonomy may be a suitable ad acceptable strategy to pursue in order to deliver quality service to students, but the effective implementation of the strategy needs both financial and dedicated human resources. As a result, autonomy strategy may be suitable and acceptable but not feasible as LEC lacks financial ad human resources necessary to fulfill the necessary requirements for implementing autonomy.
Thetsane, Reginah. M.
Dr Reginah M. Thetsane is a lecturer at the National University of Lesotho. She received her PhD in Business Administration majoring in tourism management from the North-West University in South Africa in 2010. She holds Bed, PGDM and MBA degrees. Her major areas of teaching and research include marketing, tourism and management.
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LAP Lambert Academic Publishing
0.22 x 0.15 x 0.005 m; 0.172 kg