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A sociological theory of emotion: we feel what we think we should feel, relative to our gender, social status, education, and professional level. This study documents the "feeling rules" and analyzes "emotion work", looking in particular at airline flight attendants and bill collectors. The new afterword describes recent research and discusses many of the new service economy jobs, including nannies, childcare workers, au pairs, elder workers, and nursing home workers. It also identifies the new trend of the home as workplace, which draws on both work and family cultures.


In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.


Author Arlie Russell Hochschild

Product Details


GTIN 9780520272941

Release Date 08.05.2012

Language English

Pages 339

Product type Paperback

Dimension 8.27 x 5.51 x 0.98  inches

Product Weight 14.71 ounces

The Managed Heart

Commercialization of Human Feeling. With a New Preface

Arlie Russell Hochschild


Seller: Dodax

Delivery date: between Tuesday, March 10 and Thursday, March 12

Condition: New

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